THREE CLIENT SOLUTION SCENARIOS
Consultation/Facilitation: Organizational Change
SITUATION: After many years of financial growth and stability a major asset management firm was losing market share and experiencing large turnover in key areas. Watts & Associates was brought in to diagnose the situation and recommend a resolution. Using our L.A.D.S. Consultancy Model we discovered gaps in two critical areas: 1) Clarity of the organization’s strategic plan – vision, mission, and values, and 2) Strength at implementing and staying aligned with the strategic plan.
SOLUTION: We facilitated an organizational change/development intervention that produced 1) a clearer, more meaningful and practical strategic vision, mission and values 2) stronger disciplines and eventually better business practices, and 3) a transformational leadership model that strengthened relations at all levels. Through this intervention we were able to assist the client with being more self organized and referential, which helped them recapture their market position, reduce turnover in key departments, and establish a more harmonious and productive workforce that continues to thrive.
Facilitation: Team Building
Situation: A major global computer hardware distributor was experiencing lows in productivity and morale due to budget cuts and downsizing in its software engineering department. A part of their intervention strategy was to build valuing teammates into their annual employee conference in order to strengthen bonds in the wake of an integration of new tasks and job designs. We were referred to management by one of its suppliers. Using L.A.D.S. we co-created and administered a climate survey that uncovered a strong climate of ‘Blame” within the department that could make change difficult to implement.
SOLUTION: Collaborating with the client we chose our “People Are Never The Problem” team building solution as a viable strategy for addressing synergistic gaps. A one day workshop was designed and successfully facilitated as a platform to launch a full scale intervention to strengthen group connectivity and communication. All participants evaluated the workshop as much needed and an invaluable tool for launching the other aspects of their intervention.
Keynote Speaking: Informative, Exhilarating and Electrifying !
SITUATION: Steel union leaders were frustrated and concerned about their union member’s reluctance to embrace opportunities for career training in the wake of industry changes in technology and job shrinkage due to globalization. Using L.A.D.S. we interviewed leaders and managers and discovered a concern that direct reports were in denial of key industry forces which were dictating changes in job design which would require them to acquire new knowledge and skills.
SOLUTION: After assessing the situation with the client it was decided that “You Are the Course, Now Teach It and Get What You’ve Always Wanted,” would be reframed to “Know Your Course, Strengthen It and Get All That You Ever Wanted.” The reframing strategy produced a presentation that highlighted the benefits of self reflection, challenging comfort zones, managing fear of uncertainty, and learning to value change. The result was a roaring standing ovation!